Zendesk AI from Zendesk suggests macros, summarizes tickets, and automates intents for agents. It is aimed at support orgs standardized on Zendesk, with a AI features sold as add-ons to Zendesk Suite plans. Setup quality depends on historical ticket cleanliness and labeling. Editorial teams should verify fit against their compliance and workflow needs before rolling it out broadly.
Zendesk
Zendesk AI
Generative replies and triage for Zendesk
PaidScore 75.3#71 overall#2 in Customer Support
124 editorial upvotes · editor score 4.1 / 5
Specs
| Pricing | Paid |
|---|---|
| Starting price | $55/mo |
| Free tier | No |
| Platforms | Web |
| Launched | Jan 1, 2007 |
| Last verified | Oct 18, 2026 |
| Vendor | Zendesk |
Highlights
- Agent copilot
- Intent detection
Pros
- Mature ticketing
- Enterprise ready
Cons
- Add-on pricing
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Reviews
Reviews open in the next release. Editor scores on this page are editorial estimates, not user ratings.